Terms and Conditions
Terms and conditions
Please note that this page is only an example of terms and conditions and should not be relied on as a complete statement of the law. To understand your rights and obligations fully, study the relevant law or consult a solicitor.
Prices and Payment
All prices are in £ sterling and include UK VAT at the appropriate rate. Delivery charges are not included in the prices quoted. We accept payment by most major credit and debit cards as well as bank transfer. Payment is taken once we have established that we can fulfil your order, checked details and stock availability and despatched your goods. We do not charge your credit or debit card until we dispatch your order.
We only deliver within the mainland UK. We cannot guarantee delivery times but we aim to deliver within 5 working days.
The delivery costs for the UK are as follows:
Please contact us for delivery costs
You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. Should you order, details of this right will be sent to you in a confirmatory e-mail
Any complaints regarding the goods or services supplied should be made to:
Alpha Event Support Ltd.
24 Clay Avenue
You can e-mail, write, telephone or fax us with your complaint. Our normal office hours are 9am- 5.30pm Monday-Friday, 9am – 1.00pm Saturday.
These Terms and Conditions do not affect any of your statutory rights.